Advice Reimagined

Something big is coming this October

Advice, AI and implementation are converging faster than most of the industry realises. NEOS is bringing that shift to life, in person, across the five cities – Brisbane, Sydney, Melbourne, Adelaide, and Perth.

Advice Reimagined is a first look at where advice is genuinely heading, shaped by the partners and technology already driving that change.

Spots will be limited so be first in line. Register your interest and save the date for your city.

Register interest

A note from Mark

Welcome to our Spring 2026 edition of NEOS Connect.

As we move into the final quarter of the year, it’s a great opportunity to reflect on progress we’ve made together and look ahead to what’s next.

At NEOS, we remain focused on helping advisers deliver great outcomes for their clients through ongoing investment in our products, platform and service experience.

In this edition, we’ll share updates on underwriting enhancements, Futura Protection pricing changes, continued improvements to the NEOS Platform and details of our upcoming national roadshow,

We’re also pleased to be recognised as a finalist for Innovator of the Year, reflecting our ongoing commitment to delivering solutions that make it easier for advisers to do business.

Thank you for your continued partnership and the important work you do supporting Australian families every day. We look forward to connecting with many of you over the coming months.

NEOS and Marloo have partnered to launch pricing MCP

In case you missed it, NEOS and adviser productivity platform, Marloo have partnered to launch the first pricing MCP in the market giving advisers access to pricing across the three products on the NEOS Platform directly within Marloo.

This means advisers using Marloo can now access indicative pricing and projections for NEOS Protection, Encompass Protection and Futura Protection as part of their existing advice workflows effortlessly and helping them deliver more informed client conversations. The integration has been designed to support advisers by providing quick access to insurance quotes and product insights during the financial advice process.

This reflects a shared commitment to improving adviser productivity through practical applications of artificial intelligence and making life insurance easy through modern technology.

If you’d like to learn more about how this integration works, you can join the upcoming webinar hosted by Marloo on 21 September.

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Futura Protection improves packaged cover pricing

From 1 September 2026, we updated new business premiums for Futura Protection.

While premium changes vary depending on your client’s age and selected covers, many clients aged 50 and over applying for packaged cover are expected to benefit from lower premiums. Futura Protection continues to offer competitive value across other client segments.

Quotes and applications
Updated premiums automatically apply to new Futura Protection quotes created from 1 September 2026.

Existing quotes created before 1 September 2026, including those generated via a NEOS premium comparison, are not impacted, and may be submitted as usual.

Don’t forget that your clients can now securely complete most of their application directly online, at a time and place that suits them. Simply click ‘assign to client’ in the application, or contact your NEOS sales representative for more information.

If you’d like to better understand how these changes may benefit your clients and the Futura Protection product more generally, Luke Ronan will be hosting a webinar on 16 September 2026.

Register

Premium comparisons
New and existing premium comparisons automatically display updated premiums.

Adviser guide
An updated NEOS Protection Adviser Guide is now available in the NEOS Library.

Why choose Futura Protection

Futura Protection offers a compelling combination of covers, options and features, supporting your clients through every stage of life, including:

Critical Illness Cover for clients up to age 62, with cover up to $2 million and full/partial benefits payable to age 70.
Life Cover up to $15 million, with protection continuing until the plan anniversary following your clients 99th birthday (inside or outside superannuation).
Built-in Medical Professionals Benefit within Income Protection Cover, providing cover for medical professionals who sustain an occupationally acquired infection.
Pregnancy Complications Benefit within Critical Illness Plus Cover, providing additional support for female clients planning or growing their family.

We’ve delivered faster, simpler underwriting through a series of enhancements

We’ve made several underwriting enhancements across NEOS Protection to help more clients be accepted sooner, with fewer medical requirements and faster assessment outcomes.

Over the past six months we’ve seen doctor report rates reduce from 30% to 21%.

ADHD

40% increase in Straight Through Acceptance (STA) for ADHD.
80% reduction in doctors reports.
40% increase in OneTouch Underwriting acceptances.

Breast Lumps

STA increase from 51% to 70%.
Significant reduction in underwriting requirements.

Iron Deficiency Anaemia

Simplified assessment approach.
Reduced evidence requirements.
Simplified assessment approach reflecting that historically more than 92% of referred cases were ultimately accepted at standard rates.

Bowel Polyps

Standard acceptances increased by 37%.
Only around 13% of cases now require further underwriting review.

Diabetes (Type 2)

33% increase in STA for Life Cover.
45% reduction in medical reports where pathology can be utilised instead.

Weight Loss Medication (Ozempic, Wegovy etc)

90% increase in STA rate.
90% increase in OneTouch rate for the remainder which refer to UW.
Overall doctors reports rate reduced to virtually nil for weight loss treatment.

If you have any questions or if you’d like to discuss how these changes could help with a current client case, please speak to your BDM.

Quote and Apply enhancements are live on the NEOS Platform

We hope you’re enjoying our new quote and apply experience on the NEOS Platform, launched last month.

If you’re unfamiliar with the changes or would like a quick refresher, you can watch a preview here.

Reduce your cycle times and get your clients covered quicker

If you haven’t already, we encourage you to try our new assign to client application feature, which allows clients to complete their underwriting questions online.

Since launching the feature, we’ve observed that:

Applications assigned to clients are submitted, on average, three times faster than applications completed through our tele-interview service.
Clients typically return completed applications to their adviser within two days.
One-third of applications completed and returned by clients online are submitted outside standard business hours.

The application is mobile-friendly, allowing your clients to complete their application whenever and wherever it suits them. Faster application completion helps your clients secure cover sooner, while reducing your cycle times so you can get paid sooner.

Don’t forget to submit Archive Portal applications before 8 October 2026

The Federal Government’s genetic testing reforms take effect on 8 October 2026. From that date, insurers can no longer ask applicants about genetic tests or use genetic test information when assessing life insurance applications.

As a result, genetic test questions will be removed for all new NEOS Protection, Encompass Protection and Futura Protection applications created from 14 August 2026 and no genetic test information will be used in the assessment of these applications.

What do I need to do?
If you have any quotes or applications in progress in the Archived Portal on the NEOS Platform, these include genetic test questions and must be submitted or booked for a tele-interview before 8 October 2026.

Any quotes or applications in progress in the Archived Portal which are not submitted to us or booked for a tele-interview will expire on 8 October 2026.

Quotes and applications created and visible on the new NEOS Platform will not expire on 8 October 2026.

What happens from 8 October?
For applications created before 14 August 2026 which have not expired:

The genetic test question will not be asked during a tele-interview or in any applications created on the new NEOS Platform.
The unanswered question asking if the applicant has ever had a genetic test will be automatically recorded as “No” in the Application Summary.
An explanatory note will be included in the Application Summary confirming that genetic test information was not requested or used in assessing the application.
Where an underwriting decision has not yet been made, underwriters will ignore any genetic test information provided before 8 October 2026.

Welcome our recent new starters at NEOS

We’re pleased to introduce five new starters to the operations, underwriting and sales teams.

Please welcome George Knight and Sajid Al Hossain who have joined NEOS as Service Consultants, Raechel Tan and Bronwyn Irvine as Senior Underwriters, and Sean Geraghty as Business Development Consultant.

We’re also pleased to announce the appointment of Kyle Ferreira as General Manager, Strategy & Corporate Development.

Kyle joins NEOS as an experienced commercial executive who has led growth, strategic transformation and value creation initiatives across high-growth, technology-enabled businesses. He brings more than a decade of experience spanning strategy, corporate development, M&A and operational leadership across the insurance, software, cybersecurity, healthcare technology and e-commerce sectors.

As General Manager, Strategy & Corporate Development, Kyle will lead NEOS’ strategic growth agenda, including the development of key partnerships, corporate development initiatives and opportunities to further leverage NEOS’ proprietary technology and service capabilities. He will play a key role in supporting the continued evolution of the NEOS Platform and identifying new ways to create value for advisers and customers.

Kyle’s appointment further reinforces the commitment to innovation and growth, ensuring NEOS remains at the forefront of delivering market-leading technology and service solutions to the Australian life insurance industry.

We’re thrilled to have such a talented group of professionals joining NEOS, and their diverse experience, expertise and fresh perspectives will make an important contribution to our continued growth and success.

Welcome to NEOS!